Ohio Valley Specialty Company

115 Industry Road

Telephone: (740) 373-2276 or Toll Free: (800) 729-6872

Fax: (740) 373-9910

To send us an email, please submit an email using the form below.

Security Statement

We take your right to privacy very seriously, and want you to feel comfortable using our website. Therefore, our corporate practice, which includes our website, protects your privacy by limiting external and employee access to customer data. Please contact us if you have any further questions regarding our online security practices after reading this document.

SSL Protocol

Your details are protected by Secure Socket Layer (SSL) technology, which provides advanced encryption to protect information transmitted between your computer and our server.

Encryption

All customer details and transactions are transmitted to, and stored on our secure server using 128-bit encryption.

Credit Card Information

Cookies

Online ordering on our website requires cookies to be enabled. The only information stored in the cookie on your computer is an identification code. All other data that you submit on our website is securely stored on our server.

Privacy Statement

Information provided by you enables us to understand your needs and preferences. Submitted information will only be used by OHIO VALLEY to maintain our high customer support standards.

The only information that we will distribute to other organizations without your prior consent is that required to deliver services you have requested.

OHIO VALLEY Specialty Company respects your privacy and we do not sell or lend e-mail addresses.

Return Policy

Please inspect your shipment immediately.

If the shipment is damaged or incorrect, please call us at 1-800-729-6872. You must obtain a Return Goods Authorization (RGA) number to return a product.

All materials returned for credit must be pre-approved for return and be in new and unused condition. Special orders for custom made products are not returnable.

Please be prepared to provide the following information when contacting us:
Name, company name, address, phone number, email address, Catalog Number, product name, and Invoice Number or Sales Order Number

NOTE: If the product was purchased through a distributor, you must obtain return authorization from that distributor.

Problems with a shipment

If you are returning a product because you have made an ordering error, credit will be issued less a 20% restocking fee. No fee or charges will be applied if OHIO VALLEY Specialty is responsible for the error. An ordering error must be brought to our attention within 15 days after the product is shipped, and the product must be returned unused and in good condition.

Replacement Requests

Call us at 1-800-729-6872. Please contact us with all the details of the problem.

Procedure for Returns

A RGA number will be issued to you (via eMail or Fax) upon approval for return. Please include a copy of the RGA form in the box when you return the material. All returns must be prepaid freight and insured, unless otherwise stated on the RGA.

The RGA number is good for 90 days from the date of issuance. Returned material must be received within that 90-day period or the RGA becomes void. If for some reason you can not return it within this time limit, please contact us. We can review your request under individual circumstances.

Accounts Receivable

If you have a question regarding an invoice or need an invoice copy, please call (740) 373-2276 or submit an email. We accept credit cards (VISA, MasterCard, American Express), checks drawn on USA banks only, wire transfers, and swift transfers.

Customer Service

If you have a question, please contact our customer service department. We will be happy to assist you. Please call (740) 373-2276 or submit an email.

Technical Support

For those chromatographers who are new to capillary GC or those who need more information about what to order, we recommend that you call our Technical Service Department at (740) 373-2159 or submit an email.

Submitting An Order

Because of the similarity in names between quite different chemicals, please use both the catalog number and chemical name when ordering. Please indicate also the quantity you desire and the catalog price. For the OV-liquid phases, you need only list the OV-number and the quantity desired. You can call (740) 373-2276 or (800) 729-6872 to place an order by telephone or fax orders to (740) 373-9910.